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Shipping policy

Last updated: 10 September 2026

Where we ship from

Every parcel leaves Bali, Indonesia. We pack by hand and hand over to the carrier ourselves.

Processing time

Orders are packed within 1-3 working days. Made-to-order pieces take longer and say so on the product page. We do not pack on Indonesian public holidays.

You get a tracking number by email the moment the parcel is handed over.

Rates and delivery times

Where Cost Carrier Time after dispatch
Bali Free local courier 1-2 days
Rest of Indonesia 150 000 IDR JNE / SiCepat 2-5 days
Everywhere else 600 000 IDR DHL Express 3-8 days

We do not currently ship to the United Kingdom.

Free worldwide shipping on orders over 5 000 000 IDR.

Delivery times are working days after dispatch and exclude customs delays, which we cannot control.

Import duties and taxes

Duties, import taxes and customs handling fees in your country are not included and are payable by you. Your government sets them, not us. The carrier normally collects them before delivery.

What this means in practice:

  • United States. Since 29 August 2025 there is no duty-free threshold. Every parcel is assessed, and clothing from Indonesia currently carries a duty of roughly 26-42% of the item value depending on the fabric, plus a carrier handling fee. Please expect this before you order.
  • European Union. Since 1 July 2026 there is no duty-free threshold for low-value parcels. A flat duty of €3 per item applies until 1 July 2028, plus import VAT at your country's rate.
  • Australia. No duty or GST on parcels under A$1,000.
  • United Arab Emirates. 5% duty and 5% VAT are collected on delivery.

If you refuse a parcel because of these charges, the return counts as a cancellation and the outbound and return shipping costs are deducted from your refund.

Wrong address

Check your address at checkout. If a parcel is returned to us because the address was wrong or nobody could receive it, we can send it again once you pay the shipping a second time.

Lost or damaged parcels

If tracking stops moving for more than 10 working days, or the parcel arrives damaged, write to resonancewear@gmail.com with your order number and photographs. We open a claim with the carrier and either resend or refund.

Questions

resonancewear@gmail.com · WhatsApp +62 819 7741 1579. We answer within one working day, Bali time.